Our Company places much emphasis on the training and development of employees at all levels. We are committed to providing our clients with a fully trained team of staff who are actively encouraged to develop their skills, knowledge and understanding of the activities that they perform and to use this knowledge and education to possibly further their career prospects and development. This commitment to training forms the foundation for the safe and correct completion of all activities requested by the client and ensures that all tasks are carried out competently and professionally by fully trained operatives, therefore instilling confidence in our Company’s ability to provide the services requested.
There is a planned and defined approach to career development and enhancement for all employees. The training and development needs of our employees is constantly analysed and reviewed and all staff are actively encouraged to take advantage of the schemes available. Training is available to all employees, regardless of employment status, language difficulties and grade.
Training and development needs are measured by using one, or a mixture of, the following tools and is dependant upon specific individual, team or client needs and requirements: -
Performance Appraisals
Employee Development Needs Questionnaires
Key Performance Indicators
Specific Training Needs Analysis
The effectiveness of our training policy is measured by using Key Performance Indicators (KPI’s) which relate specifically to: -
Quality of work
Customer Feedback
Contract Retention
All training received by employees is recorded and updated on a Skills Training Record.